Refund policy

RETURN, REFUND AND EXCHANGE TERMS

Returns & Refunds Policy

We will happily offer a refund if something isn’t quite right. Simply notify us of your intention to return an item within 14 days of receiving your order by completing the online returns process as outlined above. You then have 14 days to return the item(s) to us. This includes all orders placed during our sale. Please note, any Personalised items cannot be returned unless faulty - in this case, please contact us before attempting to return your item.

All jewellery must be returned to us in the original packaging and postal box for us to process a refund.

For gift returns please ensure the name of the purchaser is quoted in all correspondences. Failure to do so will result in delays in processing the return. Charmed Jewellery cannot accept responsibility for items returned to us without proof of postage.

Proof of purchase is required. Charmed Jewellery items purchased online must be returned to us in perfect condition and must be unworn.

Unfortunately, due to hygiene reasons, we are unable to accept any returns for earrings.

Please note – you only need to return the item(s) that you wish to return.

HERE’S WHAT YOU NEED TO KNOW ABOUT OUR DELIVERY COSTS…

1. Your delivery costs will be refunded only if you receive a faulty or incorrect item.

Processing Your Refund

Please allow up to 5 working days for your return to be processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transaction was made and will take approximately 5-10 business days to appear in your account.

RETURNS ADDRESS: 

Charmed Jewellery
16 The Parklands
Carlton Colville
Lowestoft
Suffolk
NR33 7RN
United Kingdom

enquiries@charmedjewellery.co.uk

 

Received A Faulty Item?

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please contact us and send a clear image of the item with an explanation of the fault, plus proof of purchase, within 30 days of purchase.

Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested. We may require you to return the item to us.

Faulty items will only be accepted if the goods are delivered to a customer damaged or if there is a subsequent manufacturing fault within a period of 12 months after delivery. Any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Your statutory rights are not affected.

Please note, we are unable to return Personalised Items as faulty if the damage is a result of general wear and tear. Please contact us if you would like further information.

Made A Mistake?

Please get in touch as soon as possible to request an amendment or cancellation and we will do our best to help you. Unfortunaly we are unable to guarantee the processing of amendments or cancellations once your order has been processed.

 

Need To Exchange?

We will happily exchange an item for you. Please get in touch via email with your exchange details. When return an item for exchange, we highly recommend sending your item(s) back to us on a tracked service as the item(s) remains the customers’ responsibility. Please return the item(s) to the address above and we will email confirmation of exchange once the item has be shipped back out to you.